At Luxe Trail Holidays, we value and respect the privacy of our visitors and know how important it is to protect your private information. This privacy policy will tell you how we collect information from you, how we use it, how we keep it secure, and the options available to you when you visit our site or contact us about our services.
By using the Luxe Trail Holidays website, making an enquiry, or contacting us regarding holidays and services, you hereby agree that you are aware of this Privacy Policy.
Information We Collect
We may collect information that you provide to us when you use our website, submit an enquiry, request a quotation, or communicate with our travel consultants.
This may include:
- Your name
- Email address
- Phone number
- Travel dates
- Destination preferences
- Number of travellers
- Accommodation preferences
- Special travel requirements
- Information provided in your enquiry or message
- Billing or payment-related information where required for a booking
- Passport or other travel-document information where necessary to arrange specific travel services
We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.
How We Use Your Information
We use the information we collect to provide and improve our travel services.
This may include using your information to:
- Respond to your enquiries.
- Prepare personalised itineraries and quotations.
- Arrange hotels, transportation, activities, transfers, and other travel services.
- Process and manage bookings and payments.
- Communicate with you about your trip.
- Provide customer support.
- Respond to questions, complaints, or requests.
- Improve our website, services, and customer experience.
- Maintain website security and prevent fraudulent or unauthorised activity.
- Meet applicable legal, regulatory, accounting, or administrative requirements.
We will use personal information only for appropriate purposes connected with providing our services or as otherwise permitted by applicable law.
Information Shared With Travel Service Providers
To arrange your holiday, we may need to share relevant information with third-party service providers. Depending on your itinerary, these providers may include:
- Hotels and accommodation providers
- Airlines
- Transport operators
- Local guides
- Activity and excursion providers
- Tour operators
- Visa or travel assistance providers
- Payment service providers
- Technology and website service providers
We aim to share only the information reasonably required to provide the requested service. Third-party providers may have their own privacy policies and terms governing how they process information.
Payments
If you make a payment for a travel service, certain payment information may be processed through the relevant payment provider. Where payment processing is handled by a third-party payment service, Luxe Trail Holidays may not have access to your complete payment credentials, such as your full card number or security code.
Payment providers may process your information according to their own privacy policies and security practices.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality and understand how visitors use the site.
Cookies may help us:
- Remember preferences.
- Improve website performance.
- Understand website traffic and usage.
- Improve navigation and user experience.
- Support website security.
- Measure the effectiveness of our online content.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.
Communications
When you submit an enquiry or contact Luxe Trail Holidays, we may use the contact details you provide to communicate with you about your travel request.
For example, we may contact you regarding:
- Your enquiry
- Your itinerary
- A quotation
- Booking details
- Payment information
- Changes to your travel arrangements
- Important information relating to your trip
- Customer support
Where permitted by applicable law, we may also send information about relevant travel services or offers. You can ask us to stop receiving promotional communications at any time.
How We Protect Your Information
We take reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss. However, no website, online communication, or electronic storage system can be guaranteed to be completely secure.
You should also take reasonable precautions when sharing personal information online, including keeping your passwords and account information confidential where applicable.
How Long We Keep Your Information
The personal information is retained only for as long as reasonably necessary in relation to the purpose of collection, such as provision of travel services, transaction record-keeping, dispute resolution, meeting legal requirements, and pursuit of legitimate interests. The retention period will depend on the type of personal information and its purpose of collection.
When the personal information is no longer needed, it will either be deleted, anonymised, or disposed of in accordance with relevant legal and regulatory requirements.
Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including the ability to:
- Request information about the personal data we process about you.
- Request correction of inaccurate or incomplete personal information.
- Request deletion of personal information where applicable.
- Withdraw consent where processing is based on consent.
- Request information about how your personal data is being used.
- Raise a concern or complaint regarding the processing of your personal information.
Where consent is the basis for processing, applicable Indian data-protection law provides for withdrawal of consent, subject to legal requirements and consequences of such withdrawal.
To exercise an applicable privacy right, please contact us using the details provided in the Contact Us section below.
Children’s Privacy
Our website and travel services are not specifically directed towards children. We do not knowingly request personal information from children for independent use of our services.
Where information about a child is required for a family or group holiday booking, such information should be provided by a parent, legal guardian, or another person authorised to provide it.
Third-Party Websites
Our website may contain links to third-party websites, including websites belonging to hotels, airlines, travel service providers, payment providers, or other external services. Once you leave the Luxe Trail Holidays website, the privacy practices of the third-party website will apply. We are not responsible for the privacy practices, content, security, or policies of websites that we do not operate.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
International Travel and Data Sharing
Because Luxe Trail Holidays arranges travel to destinations in India and internationally, some travel services may require your information to be shared with service providers located outside India. For example, information may need to be provided to an overseas hotel, airline, tour operator, transportation company, or activity provider to fulfil your travel arrangements.
Where such sharing is necessary, we will take reasonable steps to handle the information in accordance with applicable legal requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements, or privacy practices. When we make changes, we will update the Last Updated date at the top of this page.
We encourage you to review this page periodically to stay informed about how we handle personal information.
Contact Us
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a concern about how your information is handled, please contact Luxe Trail Holidays.
Luxe Trail Holidays
Email: support@luxtrailholidays.com
Website: Luxe Trail Holidays
We will review privacy-related requests and respond within a reasonable period, subject to applicable legal requirements.
Consent
By using the Luxe Trail Holidays website, submitting an enquiry, or providing personal information to us, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for a particular type of processing, we will seek consent in the manner required by law.
You may withdraw consent where applicable, although doing so may affect our ability to provide certain services that require the relevant information.
